∞ Products available “in stock” are sent to us by an external warehouse within 24-32 hours.
∞ Other products available from our distributors are shipped according to their deadlines.
In the case of a pre-order, we inform you personally about the release date.
∞ We work from Monday to Friday, from 9:30 to 17:00 (although sometimes we can write you back at less obvious times) and orders are processed at this time.
∞ Orders placed on non-working days are accepted for execution on the first working day after the day (s) off.
∞ The order is accompanied by a proof of purchase, which is the basis for all remedies and returns. If you have registered, the proof of purchase will also be visible in your profile in the Orders tab.
∞ The proof of purchase is not a VAT invoice.
∞ If you want to receive a VAT invoice, enter your details and tax identification number in the comment to the order. We send the invoice in electronic form to your e-mail.
Since most of products are sewn especially for You, we need to check at what stage your order is.
Contact us at the following e-mail address: i, we will confirm the possibility of canceling it.
Shipping time depends on which courier to send the package to. We always choose the cheapest and fastest option. Within Europe, the shipment takes about 3-7 days.
∞ Sure! If you missed the correct size, feel free to replace the product. If it is not in the stock, you will have to wait a few days for its production.
∞ Customized products are not exchangeable.
∞ Send us an e-mail to and inform about the intention to exchange, we will order a production, so that you don’t have to wait to long.
∞ You replace the goods at your own expense.
Our brand supports conscious consumerism and responsible fashion. We also respect your time as well, as the time of our craftsmen who make our clothes. Creating cycling clothing requires a lot of work and years of practice, so we kindly ask you for thoughtful purchases.
You can return the purchased goods within 14 days from the date of purchase, without giving any reason.
Goods cannot be used and must be returned with the original tag.
∞ Copy the withdrawal form and send it to . We care about the environment, so you don’t have to print it.
∞ You can find the form HERE.
∞ The goods must have original tags, must not be used or bear signs of use.
∞ Properly secure the goods before shipment.
∞ You return the goods at your own expense.
∞ We will refund your money as soon as possible, no later than 14 days after receiving the package.
∞ We will make the payment by the same method you paid for the purchases.
We make every effort to ensure that the clothing we produce presents not only the highest quality materials, but also workmanship. However, if for some reason you need to make a complaint about the product, the process is as follows:
∞ Send us an e-mail . with an information about the reason for the complaint and ask us aut address to return products.
∞ In order to be able to assess what was the cause of the situation, it is necessary to have the goods inspected by a specialist.
∞ In the first place, the regulations provide for the removal of the defect, if it is possible to remove it, or replacement, if the defect is irreparable.
∞ The complaint does not include: mechanical damage and defects resulting from the use or inadequate washing of the products.
∞ The full range of information on the subject can be found in point 6 of the Store Regulations.
Of course, you can shop without registering as a guest.
When registering, you have access to your individual account, which shows all your orders, addresses and payments.
If You leaving us your e-mail, you will also receive notifications about new products and blog entries with advice on cycling clothing and news in the world of cycling fashion (don’t be afraid, we won’t spam;))
Use the “Forgot password” option.
The link to generate a new password should be sent immediately by e-mail.
If you still have a problem with the password, please contact us by phone or e-mail .
TROFEO.® Artistic Cycling Wear
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