PRIVACY AND COOKIES POLICY OF THE www.trofeocycling.pl  STORE

The scope of the privacy and cookies policy.

The data administrator is the Akademickie Inkubatory Przedsiębiorczości Foundation with headquarters: 00-672 Warsaw, ul. Piękna 68, registered under the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register, under KRS number 0000199402, NIP number 5242495143 (hereinafter “Foundation”, “we” or “us”, Administrator “).

We are committed to be doing the right thing when it comes to collecting, using and protecting personal data.

We want you to be sure that your data is safe with us and that you fully understand how we use it to offer you better and more personalized services.

That is why this Privacy and Cookies Policy (hereinafter “Policy”) has been developed, which:

  • defines the types of personal data we collect;
  • explains how and why we collect and use your personal data;
  • explains when and why we will share your personal data with other organizations;
  • explains the rights and choices you have when it comes to your personal data.
  • Due to the range of products and services we offer, we want you to be clear about what this Policy covers.
  • This Policy applies to you if you use our products and services (referred to in this Policy as “our Services”).
    Using our Services means:
  • setting up an account on our Website and using our Services offered as part of its functionality;
  • shopping with us by phone, online or otherwise via any website (hereinafter “our Services”) or the mobile applications (“our mobile applications”) in which this policy is posted;
  • this Policy also applies if you contact us or we contact you about our services;
  • selected parts of this Policy also apply to our stores and stationary offices, in which your photos are recorded using CCTV monitoring.

Our websites or mobile applications may contain links to other websites operated by other entities, which have their own rules and privacy policies which explain how they use your personal data.

In such situations, please read these terms and privacy policies carefully before providing any personal information on such a website, as we are not responsible for any third party websites.

Personal data we collect

This section provides information about the personal information we may collect from you when you use our Services and other personal information we may receive from other sources.

By registering for our Services, you can provide us with:
  • Your personal data, including postal address, e-mail address, telephone number and date of birth;
  • Account login details such as username and password that you have chosen;
By buying from us online, browsing our websites or using our mobile applications, we may collect:
If you use coupons or vouchers, we may collect:
  • Information on how and when you use coupons or vouchers;
When contacting us, or when we contact you:
  • The personal information you provide about yourself each time you contact us about our Services (for example, your first name
    and surname, username, contact details, login), including by phone,
    by email or post or while talking to us via social media;
When you visit our stores or regional offices
  • Twoje zdjęcia w ramach naszych systemów monitoringu CCTV.

Other sources of personal data

We may also use personal data from other sources, such as: specialized companies that provide information, our business partners and public records. This type of personal data helps us, for example, to review and improve the accuracy of the data we have.

How and why used personal information

In the table below, we explain in detail how and why we use personal data:

We use personal data to: This means that the processing of your personal data allows us to: Why do we process your data in this way? Legal basis
Ensuring the availability of our services Managing the account you have created on our Website.

Processing your orders
and returns.

We need to process your personal data so that we can: manage your user account; provide you with the goods and services you want to buy; assist with orders and returns you may request. Necessity to perform the contract

When we process:

  • purchasing data
    and transactions;
  • contact details;
  • user profile information;
    delivery / pickup data.
  • Without this information, we will not be able to provide you with our products or services.

Legally justified purpose

Data processed after completing the order for after-sales service.

Management
and improving our day-to-day business operations
Managing and improving our Services and mobile applications. We use cookies and similar technologies on our websites and in mobile applications to improve the quality of customer service.

Some cookies are necessary, so you should not turn them off to be able to use all the functions of our Websites and mobile applications. You can disable other cookies, but this may affect your feelings
from using our sites. More information on cookies and how to disable them can be found in the Cookies and similar technologies section.

Legally justified purpose
Developing and improving our offer of products, services and know-how
and the way we communicate
with you.
We rely on the use of personal data to improve our IT systems (including security) as well as our product range and services. This enables us to serve you better as a customer.
Detect fraud and other crimes and prevent them. It is important that we monitor our Services in the context of detecting and preventing fraud and other crimes
and misuse of services. This will help us make sure that you can safely use our Services.
Personalizing services to your expectations Analyzing your browsing habits on our Websites and shopping habits in order to be able to better understand you as our user and customer and provide you with personalized offers and services. Viewing your behavior and purchases allows us to personalize our offers and services. This will help us meet your needs as a customer. Legally justified purpose
Contact
and interact with you
Contacting you about our Services, for example by phone,
by email or post or by replying to social media posts that you have directed to us.
We want to serve you best as a customer, so we use personal data to provide clarification or assistance in response to your communications. Legally justified purpose
CCTV monitoring Security monitoring of our offices and retail stores to prevent crime
and other undesirable behaviors.
To protect our business, local community, customers and associates. Legally justified purpose

Our legitimate purposes in using your personal data

Where we have mentioned above that the use of personal data is based on our “legitimate purpose”, these are:

  • handling the needs of our clients, including providing our products and services;
  • promoting and marketing our products and services;
  • account support (for example, an online shopping account), managing complaints and resolving any disputes;
  • understanding our customers, including their patterns, behavior, as well as their tastes and preferences;
  • protection and support of our business, associates, clients and co-owners;
  • testing and developing new products and services as well as improving existing ones;
  • legal / regulatory requirements.

How and why we share personal data with business partners and service providers

In this section, we explain how and why we share personal data with business partners and service providers.

When we share personal information with these companies, we require them to maintain security and must not use your personal information for their own marketing purposes.

Sales partners We work with many business partners who sell products through our services.

In these situations, we only share personal data that enables our business partners to provide services. For example, when you shop through our Website, we may share your name and contact details with our business partner so that they can deliver the selected products.

Service Providers We work with carefully selected service providers who perform specific functions
on our behalf. These include, for example, companies that help us provide: customer services, technology services, data storage and merging, payment processing
and delivering orders. We only share personal information that enables our suppliers to provide these services.

 

How and why we share personal data with other entities

We may share personal information with other organizations in the following circumstances:

  • when the law or public authority says that we need to provide personal data;
  • when we need to share personal data in order to establish, exercise or defend our legal rights (including the transfer of personal data to others for the purposes of fraud prevention and reducing credit risk);
  • to the organization we sell or transfer (or enter into negotiations to sell or transfer) any of our rights or obligations under any contract we may have with you. If the transfer or sale is successful, the entity that receives your personal information may use your personal information in the same way as we do;
  • to any legal successors related to our business.

How we protect your personal data

We know how important it is to properly secure and manage personal data. This section presents some of the measures we have introduced.
To ensure the security of your data, we use computer security, such as:

  • restricting access only to employees who need it to perform their job duties;
  • we enforce physical, electronic and procedural safeguards related to the collection, storage and disclosure of personal data;
  • physical access controls to our buildings and files;
  • firewalls and data encryption during transmission using the Secure Sockets Layer (SSL) protocol.

However, despite taking appropriate technical and organizational measures to protect personal data, we cannot guarantee the security of any personal data transmitted to us via the Internet.

The personal data we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). They may also be processed by companies operating outside the EEA that work for us or for one of our service providers. If we do so, we ensure that your privacy rights are respected in accordance with this Policy. The most common way we do this is to enter a specific type of contract (more information on this can be found here:

https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu_en) or through an approved program such as the Privacy Shield: https://www.privacyshield.gov/ welcome.

How long do we process personal data

We will not keep your personal data longer than we need it, which depends on several factors:

  • (most of all) the reason why we collected them;
  • how long ago they were collected;
  • is there a legal / regulatory basis for us to keep;
  • whether we need them to protect your or our interests.
  • We will not store your personal data longer than we need it, which depends on several factors:
  • (most of all) the reason why we collected them;
  • how long ago they were collected;
  • is there a legal / regulatory basis for us to keep;
  • whether we need them to protect your or our interests.

How we use cookies

Cookies (so-called “cookies”) are IT data – in particular text files – are placed by our Website during each visit to the User’s end device, which allows our websites to remember the User’s computer or device and serves several purposes. The entity that places cookies on the Website User’s end device and obtains access to them is the Foundation. The Website server automatically registers information sent by the User’s browser when displaying the website.

The server logs may contain information such as network request, IP address, browser type and language, date and time of the request. This information allows us to improve the quality of our Services by identifying and storing User preferences and tracking trends, such as the ways in which our Websites are searched.

The following types of cookies are used on our websites:

 

ACTION CHARACTERISTIC TYPE
Ensuring performance
  • compatibility (e.g. identification of the browser type);
  • optimization (e.g. measuring the loading time of the Website content);
Session -> cookies are deleted when the browser is closed
Increasing security
  • checking whether the user’s device is logged in securely throughout the duration of his visit to the Website
Session -> cookies are deleted when the browser is closed
Remembering preferences
  • improving the operation of the Website, e.g. through personalized content, greeting or remembering the selected language;
Session -> cookies are deleted when the browser is closed
Analysis of the way  Website is used
  • collecting statistics on, among others the total number of visits and references to the Website;
Permanent -> deleted after a longer lack of visiting the Website
Feedback from Website Users
  • not displaying one-time notifications after the User has moved to the next subpage of the Website;
  • not displaying periodic notifications for a defined period;
Session -> cookies are deleted when the browser is closed

Permanent -> deleted after a longer lack of visiting the Website

Plugins / Widgets
  • sharing the content of the Website on social platforms;
  • recording user interactions on the Website (e.g. using a share counter);
Permanent -> deleted after a longer lack of visiting the Website

Cookies placed on the Website User’s end device may also be used by third parties to offer users additional functionalities.
The use of the above tools or widgets may result in the collection of cookies on users’ devices in order to facilitate the use of these websites and to ensure that user interaction is displayed correctly on our websites.

Your choice regarding cookies

Despite the fact that most web browsers automatically allow cookies to be placed on the computer, the User may refuse to receive cookies, thus remaining anonymous.
In this case, it should be remembered that by not agreeing to the placement of cookies, the user will not be able to fully use all the functions of the Website.
In order to configure the options of your device in terms of consent to the saving of cookies and to determine the scope of saved cookies, the User may change the settings of the web browser used (in most cases such an option can be found in the Tools or the browser preferences menu).

Please be advised that if the User fails to change the cookie settings, they will be stored on the User’s end device. In this case, our Websites may store information on the User’s end device and access this information.

Information on managing cookies in individual browsers can be found on the pages dedicated to individual browsers:

https://support.mozilla.org/pl/kb/ciasteczka

https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies

https://support.google.com/chrome/answer/95647?hl=pl
http://help.opera.com/Linux/12.10/pl/cookies.html

https://support.apple.com/pl-pl/HT201265

Additional information on managing cookies can be found on websites such as http://allaboutcookies.org

The right to access data

You have the right to access your personal data that we store.

Other rights of persons whose data is processed:

Regarding your personal data, you have

also:

The right to correct data

If you believe we have inaccurate or missing information about you, please let us know and we will correct it.

Right to object

General objection – we will consider your objection to our use of your personal data. If your rights outweigh our interests in using your personal data, then, at your request, we will either restrict processing (see section 13.3 below) or delete it (see section 13.4 below).

The right to limit data processing

There are several situations in which you can restrict the use of your personal data, including (but not limited to):

you have made a general objection (listed in section 13.2 above);

you contest the accuracy of the personal data we hold;

we have used your personal data unlawfully but you do not want us to delete it.

The right to delete data

There are several situations where you can instruct us to delete your personal data, including (but not limited to):

we no longer need to store your personal data;

you have successfully filed a general objection (listed in section 13.2 above);

you have withdrawn your consent to our use of your personal data (and we have no other reason to use it);

we have unlawfully processed your personal data.

Right to data portability

If you want to receive a copy of the personal data we hold about you, please contact us via the following address:

The right to lodge a complaint with a supervisory authority

We would like to be able to resolve any of your requests and comments, however you also have the right to lodge a complaint directly with the local supervisory authority if you believe that we are processing your personal data unlawfully.

More information on your data protection rights

The website of the President of the Personal Data Protection Office (PUODO) on data protection contains more detailed information on the above-mentioned rights to the protection of personal data.
If you would like to discuss these rights with us in more detail, please use the section below on “how to contact us”.

How to contact us

If you have questions about how personal data is collected, stored and used, please contact us
with us:

Phone: 699 71 21 91

E-mail:

Post office: ul. Meander 15/21 02-791 Warsaw

You can also contact the Administrator via the e-mail address: .

The policy was last updated: 2020-05-12

Completion date

When will I receive my order?

Important information for you: some sizes may be available immediately (especially those from the latest collection). Click and check your size.

• As we produce short collections, most of our products (except accessories) are made on request.

The order time for products that are not in stock, it will take 14 to 21 business days (depending on the load at our sewhouse).

• We always try to shorten the implementation time to a minimum.

• If you still have doubts about how long it will take – contact us –